Customer Support & Inquiries

We are committed to providing outstanding assistance to all VitaSlimex customers. Whether you need help with parcel tracking, dosage guidance, or return processing, our European support team is ready to assist.

Order Tracking Inquiries

Once your package leaves our central European warehouse, you will automatically receive an email containing your dedicated tracking number. Please allow up to 24 hours for postal carriers (DHL, Swiss Post, Colissimo, PostNord) to update tracking timestamps.

Returns & 30-Day Guarantee

To initiate a return under our 30-Day Money-Back Guarantee (less S&H), please email our support desk with your order confirmation number before dispatching your package. Our representatives will issue a Return Merchandise Authorization (RMA) and provide return instructions.